Banking and Insurance
We drive digital transformation in banking and insurance with solutions to optimize processes, improve customer experience, and ensure maximum operational efficiency.
Banking and Insurance
We drive digital transformation in banking and insurance with solutions to optimize processes, improve customer experience, and ensure maximum operational efficiency.
General Information
We work to support the banking sector in the implementation, protection, and management of its communications and IT services.
The sector faces unique challenges and opportunities. At SATEC, we offer advanced technological solutions that not only address the most complex challenges but also drive innovation, efficiency, and security in a regulated environment.
Challenges in the banking and insurance sector
Regulation and compliance
The constant evolution of regulations such as GDPR, PSD2, or EIOPA requires institutions to guarantee transparency and security in all their processes. This not only increases operational complexity but also demands agile adaptation to regulatory changes to protect sensitive customer data.
Cybersecurity
The rise of highly sophisticated cyberattacks puts critical operations and customer trust at risk. Advanced solutions to protect infrastructures and data have become a strategic priority, especially in an environment where disruptions can cause significant losses.
Legacy systems
Many financial institutions depend on obsolete systems that limit the integration of new technologies and slow down innovation. Migrating to modern infrastructures can be costly but is essential to improve scalability and agility.
Customer experience
Today's consumers demand fast, personalized, and accessible digital interactions. Fintech and Insurtech companies are redefining service standards, forcing traditional players to adopt innovative strategies to remain competitive.
Our solutions
Automation of infrastructures and services.
Our solutions
Automation of infrastructures and services.
We design multitenant architectures that enable efficient resource sharing among different users, optimizing infrastructure investment. We use advanced technologies such as SDN and VXLAN to achieve automated provisioning, accelerating system management and reducing deployment times.
Additionally, our solutions include:
• Traffic analysis and flow management for total environment visibility.
• Service chaining and microsegmentation to maximize security against internal and external threats.
LAN Network Configuration:
We develop network infrastructures that combine fixed and wireless connectivity, centrally managed to ensure efficiency and control. These networks are designed to meet the needs of the financial sector, enabling:
• Scalability and security through SDA architectures.
• Support for branches and distributed offices with high levels of performance and connectivity.
WAN Network Implementation
We implement SD-WAN solutions to optimize communications between headquarters, branches, and data centers. These networks allow:
• Greater efficiency in resource usage and connection performance.
• Seamless integration of physical and digital infrastructures to ensure modern and scalable connectivity.
Digital Transformation
Digital Transformation
The engine of change in banking and insurance.
Technological innovation as a driver of change
Digital transformation is redefining the financial sector. Technologies such as artificial intelligence, blockchain, and IoT enable process automation, improve efficiency, and provide personalized experiences, transforming the way clients interact with financial services.
Modernization towards an agile and scalable model
Migrating legacy systems to hybrid architectures and the cloud allows financial institutions to increase operational flexibility, respond quickly to market demands, and reduce maintenance costs.
Redefining the customer experience
We design user-centered solutions, optimizing every touchpoint, from mobile applications to web portals. Our mission is to ensure interactions are accessible, intuitive, and aligned with the expectations of modern consumers.
Technological innovation as a driver of change
Digital transformation is redefining the financial sector. Technologies such as artificial intelligence, blockchain, and IoT enable process automation, improve efficiency, and provide personalized experiences, transforming the way clients interact with financial services.
Modernization towards an agile and scalable model
Migrating legacy systems to hybrid architectures and the cloud allows financial institutions to increase operational flexibility, respond quickly to market demands, and reduce maintenance costs.
Redefining the customer experience
We design user-centered solutions, optimizing every touchpoint, from mobile applications to web portals. Our mission is to ensure interactions are accessible, intuitive, and aligned with the expectations of modern consumers.
Insurance in the Digital Age
Insurance in the Digital Age
The insurance ecosystem has undergone and continues to undergo a significant revolution thanks to digital transformation and the evolution of customer experience (CX). These transformations are redefining traditional operating models, the products offered, and how customers interact with insurers.
Reinventing the Insurance Ecosystem
Before: Linear Model
Now: Insurance Ecosystem
Before: Linear Model
Now: Insurance Ecosystem
For decades, the insurance sector operated under a linear model, where large insurers designed standardized products and intermediaries (brokers and banking agents) distributed them using legacy IT systems focused on cost minimization rather than innovation.
Customers, in turn, played a passive role, merely purchasing and renewing policies with little personalization. Today, the landscape resembles a dynamic and open ecosystem, integrating digitalized insurers, insurtechs, major tech firms, and new distribution channels. Customers have moved to the center of strategy, interacting constantly thanks to the digital experience: online policy purchases, electronic signature, claims management via apps, and even personalized pricing based on data and real usage.
More Players
Insurtechs driving innovation in products and processes.
Big Tech and platforms that quickly connect insurers with users.
New intermediaries that have gone digital.
Collaborative Relationships
Insurers collaborate with startups to develop personalized products.
Technology providers facilitate data collection for new pricing models.
Customers can interact directly with any of these players.
Customer at the Center
Greater empowerment and customer choice.
Continuous feedback that allows for product improvement and policy adjustments.
Intensive Use of Technology
Big data and artificial intelligence tools for underwriting and risk assessment.
Process automation and digital signatures to reduce costs and processing times.
IoT devices enabling flexible policies based on real-time data.
More Players
Insurtechs driving innovation in products (on-demand policies, automatic subscription, etc.) and processes (underwriting, claims, customer service).
Big Tech and platforms that quickly connect insurers and insurtechs with millions of users.
New Intermediaries (online brokers, comparison platforms) as well as traditional players (banks, brokers) that have gone digital.
Collaborative Relationships
Insurers collaborate with startups to develop personalized products and optimize processes.
Technology providers (IoT, advanced analytics, AI) facilitate data collection for new pricing models and automated claims processing.
Customers can interact directly with any of these players.
Customer at the Center
Greater empowerment and choice: customers compare, buy online, and demand faster and more personalized services.
Continuous feedback allows for product improvement, policy adjustments, and faster claims processing.
Intensive Use of Technology
Big data and artificial intelligence tools for underwriting and risk assessment.
Process automation and digital signatures reducing costs and processing times.
IoT devices (e.g., for auto or health insurance) collecting real-time data to enable flexible policies.
The Impact of Insurtech
Insurtechs are redefining the insurance sector by introducing more agile, flexible, and customer-centric business models. These startups have changed the game in areas such as:
Digital distribution: Online insurance purchases, removing geographical barriers, and simplifying processes.
Data-driven personalization: Advanced analytics to design products tailored to customer behavior and profiles.
Emerging risk management: Development of specific products for cyber risks, digital health, and natural disasters.
Digital distribution: Online insurance purchases, removing geographical barriers, and simplifying processes.
Data-driven personalization: Advanced analytics to design products tailored to customer behavior and profiles.
Emerging risk management: Development of specific products for cyber risks, digital health, and natural disasters.
The Big Shift in Insurance Distribution
Insurance distribution is experiencing a revolution driven by technology and customer expectations. Traditional models based on agents and offices are giving way to digital platforms, marketplaces, and real-time integrated experiences. These are the key pillars of change:
Connected Insurance
Real-time data is changing the game.
IoT and sensors enable real-time data collection to adjust coverage, manage dynamic risks, and enhance policy accuracy.
Advanced Cybersecurity
Protecting customers and businesses
Insurers are high-value targets for hackers due to the sensitive data they manage. High-resilience solutions such as Zero Trust architectures and proactive detection are essential.
AI in Insurance Distribution
Massive personalization
AI analyzes customer behavior to optimize sales funnels, improve conversion rates, and create personalized experiences.
Open Insurance
Collaboration and transparency
Like open banking, insurers can collaborate with third parties via APIs to provide innovative services that enhance the customer experience.
Embedded Insurance
Insurance integrated into digital platforms.
Embedded insurance is seamlessly integrated into purchases or service usage, eliminating the need for customers to buy a policy separately, making the experience smoother and more convenient.
Process Mining
Operational excellence through data
Process mining identifies bottlenecks and opportunities for improvement in operational processes such as claim processing wait times or redundant steps in policy issuance.
Digital Distribution
Towards an omnichannel insurance model
Digitizing distribution enables reaching customers through multiple platforms, simplifying access and improving conversion rates.
Connected Insurance
Real-time data is changing the game.
IoT and sensors enable real-time data collection to adjust coverage, manage dynamic risks, and enhance policy accuracy.
Advanced Cybersecurity
Protecting customers and businesses
Insurers are high-value targets for hackers due to the sensitive data they manage. High-resilience solutions such as Zero Trust architectures and proactive detection are essential.
AI in Insurance Distribution
Massive personalization
AI analyzes customer behavior to optimize sales funnels, improve conversion rates, and create personalized experiences.
Open Insurance
Collaboration and transparency
Like open banking, insurers can collaborate with third parties via APIs to provide innovative services that enhance the customer experience.
Embedded Insurance
Insurance integrated into digital platforms.
Embedded insurance is seamlessly integrated into purchases or service usage, eliminating the need for customers to buy a policy separately, making the experience smoother and more convenient.
Process Mining
Operational excellence through data
Process mining identifies bottlenecks and opportunities for improvement in operational processes such as claim processing wait times or redundant steps in policy issuance.
Digital Distribution
Towards an omnichannel insurance model
Digitizing distribution enables reaching customers through multiple platforms, simplifying access and improving conversion rates.
Our Role in This Transformation
At SATEC, we specialize in driving innovation in the insurance sector. Our technology solutions are designed to:
Drive Digital Transformation
We design scalable infrastructures and adaptive platforms that respond to the demands of a dynamic market.
Optimize the Customer Experience
We redefine touchpoints to offer simple, intuitive, and transparent processes.
Enable Digital Distribution
We facilitate the implementation of omnichannel models and embedded insurance, connecting customers and insurers seamlessly.
Case studies
Our Success Stories
Discover the world of knowledge.
Technology is advancing at a dizzying pace. At Satec, we adapt to the speed of these changes, integrating innovations into our value proposition to put them at the service of our clients.
