BPO and Digital Operations
We work with communication operators in the outsourcing of their business processes
BPO and Digital Operations
Competition in telecommunications requires agile adaptation to changes in supply and demand.
The strong competition in the telecommunications market drives the need for rapid adaptation to changing supply and demand conditions. For this reason, many companies have chosen to outsource certain business processes to providers that offer agility, flexibility, cost control, and risk minimization. These outsourcing processes are based on agreements that stipulate measurable and objective quality levels.
The main components that support the delivery of these services are:
Our Team
The human team, their specialization, and continuous training, both technical and methodological.
Our Knowledge
The specific knowledge of the operators' business, the services they provide, and the processes that support them.
Our Expertise
The intensive use of process and procedure automation tools.
Our Commitment
The pursuit of productivity and transparency through management tools and dashboards.
Differential Values
Differential Values
What sets us apart is our hallmark
End-to-end
We support throughout the entire lifecycle of customer operations (Sell-Build-Run).
Commitment
We invest in the continuous training of our staff and involve them in achieving objectives.
Automation
We develop custom solutions that integrate with the client's tool ecosystem to offer a more efficient service.
Continuous Improvement
We work to continuously improve results, with enhancements in people, processes, and tools.
Transparency
We manage with data and indicators that we make available to our clients through reports and service monitoring dashboards.
Confidentiality
We tailor our services to the needs of our clients, always ensuring confidentiality.
End-to-end
We support throughout the entire lifecycle of customer operations (Sell-Build-Run).
Commitment
We invest in the continuous training of our staff and involve them in achieving objectives.
Automation
We develop custom solutions that integrate with the client's tool ecosystem to offer a more efficient service.
Continuous Improvement
We work to continuously improve results, with enhancements in people, processes, and tools.
Transparency
We manage with data and indicators that we make available to our clients through reports and service monitoring dashboards.
Confidentiality
We tailor our services to the needs of our clients, always ensuring confidentiality.
... and the services we offer as well
Increase of:
Agility and business alignment
Operational efficiency
Revenue
Customer satisfaction (NPS)
Reduction of:
Backlog
Time to revenue (TTR)
Number of incidents
Capabilities
SATEC's offering specifically covers the following business processes:
Case studies
Our Success Stories
Discover the world of knowledge.
Technology is advancing at a dizzying pace. At Satec, we adapt to the speed of these changes, integrating innovations into our value proposition to put them at the service of our clients.
