Case Study
Digital OSS Transformation of MTC Namibia
Client
MTC Namibia
Services
OSS/BSS
Industry
Telecom
Context
MTC Namibia, the largest telecommunications provider in Namibia, offers a wide range of mobile and data services. To stay ahead in a competitive market, MTC Namibia focused on enhancing operational efficiency, scalability, and innovation through the modernization of its OSS/BSS systems.
This transformation was led by Alvatross. Established in 2020 as a product division, it now operates independently under the Satec Group, specializing in the commercialization of the group's OSS solutions. With its expertise in cloud-native technologies and microservices architectures, Alvatross played a critical role in driving this modernization process.
Challenge
MTC Namibia sought to enhance its digital infrastructure to address the following key challenges:
Obsolescence
Technical debt caused by outdated systems.
High Costs
High operational expenses due to extensive hardware needs and manual processes.
High Maintenance Costs
Extensive hardware footprint that limited flexibility and increased maintenance costs.
Lack of Automation
Data integrity issues caused by the lack of automation, leading to inefficiencies and errors.
Lack of Innovation
Long time-to-market for new products and services, slowing down innovation.
Solution
Alvatross led the digital transformation of MTC Namibia’s OSS/BSS systems by implementing a modern, cloud-native platform.
and microservices-based architecture aligned with TM Forum standards. This solution delivered key improvements in scalability, operational efficiency, and service delivery.
Ensuring scalability and rapid deployment of new products, adhering to TM Forum ODA guidelines.
Results
The transformation of MTC Namibia's OSS/BSS systems led to significant improvements:
Reduced Contract Signing Time
From one week to 10 minutes thanks to integration through TM Forum's open APIs.
Faster Offer Creation
Time reduced from one month to one day with catalog-based orchestration.
Lower Hardware Requirements
Achieved a 40% reduction in hardware needs, lowering costs and energy consumption through a cloud-native architecture.
Improved Operational Efficiency
Eliminated manual processes and handling of physical documents through automated workflows and real-time dashboards.
Greater Scalability and Faster Service Delivery
Enabled quicker deployment of new services and ensured long-term growth potential.