Success Stories
Ifema
Client
IFEMA
Services
Cloud
Industry
Industry and Energy
Context
SATEC provides a comprehensive IT systems management service for IFEMA, addressing both on-premise systems and cloud solutions, hosting, and SaaS. This service includes the management and maintenance of all IFEMA's corporate systems across various platforms and environments, ensuring efficient and continuous operation.
Challenge
The main challenges were:
Management
Managing IFEMA's IT infrastructures and services, including on-premise and cloud systems, to optimize operations and maintain consistent performance.
Implementation
Implementing a comprehensive service model that includes 24x7 monitoring, first-level support, and management of complex incidents and problems.
Solution standardization
Ensuring continuous technological evolution through the standardization of new solutions and guidance for adopting advanced technologies.
Availability and performance
Maintaining the availability and performance of IFEMA's global infrastructure, anticipating operational and business demands.
Management
Managing IFEMA's IT infrastructures and services, including on-premise and cloud systems, to optimize operations and maintain consistent performance.
Implementation
Implementing a comprehensive service model that includes 24x7 monitoring, first-level support, and management of complex incidents and problems.
Solution standardization
Ensuring continuous technological evolution through the standardization of new solutions and guidance for adopting advanced technologies.
Availability and performance
Maintaining the availability and performance of IFEMA's global infrastructure, anticipating operational and business demands.
Solution
The implemented solution was based on:
Effective service management led by a Service Manager defined by SATEC, responsible for coordination, SLA tracking, and continuous service improvement, as well as the relationship with IFEMA.
Results
Key outcomes achieved include:
Significant improvement
Improved administration and performance of IFEMA's systems through a well-managed and continuously monitored IT infrastructure.
Incident reduction
Reduction in major incidents and swift response times, ensuring robust operational continuity.
High efficiency
Increased efficiency of 24x7 support, ensuring first-level issues and incidents are resolved promptly while maintaining optimal infrastructure performance.
Continuous evolution
Ongoing evolution of IFEMA's IT solutions with new implementations and advisory services to stay updated with technology and adapt to changing market demands.