Case study
Ewe
Client
Ewe
Services
BSS/OSS
Industry
Telecom
Context
EWE, a leading telecommunications and energy provider in Germany, is undergoing a major digital transformation in collaboration with Alvatross. This project focuses on the replacement and enhancement of EWE's existing OSS system, specifically in IT capabilities related to the Service and Resource Catalog, Order Management (SOM/ROM), and Service Activation, following TM Forum standards.
The Alvatross solution, scheduled for completion in January 2026, aims to:
• Improve operational efficiency by optimizing processes.
• Foster innovation in telecommunications with advanced and adaptable technology.
Challenges
Before implementing the solution, the company faced several significant challenges. The project itself, known as NetOSS Capacity Planning System, aims to transform the operational support systems to enable centralized management of Telxius's capacity services, both those deployed in the network and those in the planning process. Specific challenges include:
Legacy OSS System
The existing system did not meet modern standards of agility and flexibility.
Service Integration
Difficulties in integrating both proprietary and third-party services.
Inventory Compatibility
The need to adapt inventory entities to ensure compatibility throughout the process, including hybrid cases.
Legacy OSS System
The existing system did not meet modern standards of agility and flexibility.
Service Integration
Difficulties in integrating both proprietary and third-party services.
Inventory Compatibility
The need to adapt inventory entities to ensure compatibility throughout the process, including hybrid cases.
These challenges were crucial to address, as they impacted EWE's ability to remain competitive and improve operational efficiency in a rapidly evolving technological environment.
Solution
To address these challenges, Alvatross implemented an innovative solution based on:
To address these challenges, Alvatross implemented an innovative solution based on:
The solution is based on a standardized architecture that adheres to the best market standards (TM Forum), specifically for Service and Resource Catalog, Order Management (SOM/ROM), and Service Activation.
This solution was chosen for its ability to provide flexibility, adaptability, and compliance with international standards, ensuring robust interoperability and future-proof solutions.
Results
The implementation of Alvatross's solution has led to significant benefits:
Successful Integration
The goal of effective service integration and inventory compatibility is being achieved, reaching the User Acceptance Testing (UAT) phase without significant issues.
Improved Operational Efficiency
Process automation has simplified technicians' tasks, improving overall operational efficiency.
Better Customer Flexibility
Customers can now choose from various services, improving their experience, satisfaction, and, in the long run, loyalty to the company.