Details of Quality, Environmental, and IT Services Policies

Quality Policy

The General Management of the SATEC Group considers it their obligation to ensure compliance with all legal requirements and other applicable regulations in all activities performed within the organization.

One of our main objectives, reflected in our mission, is to provide high-quality products and services, not only to achieve maximum satisfaction but also to contribute to the evolution, efficiency, and productivity of our clients.

Our aim is to ensure excellent levels of quality in the market through the continuous improvement of the processes and activities we develop in our organization.

We are fully aware that, to remain competitive and increase our customers' confidence, we must involve all our suppliers in the idea that quality must be present in all activities and decisions of the organization. Factors such as usability, presentation, price, and delivery times can be crucial in service delivery or solution provision.

We involve our staff by promoting talent, integrity, and teamwork to achieve Continuous Improvement.

Offering innovative solutions and services to become a benchmark in our industry and community is a strategic goal for us.

Environmental Policy

The activities of the SATEC Group involve the marketing of telecommunications equipment and the provision of installation, maintenance, and technical support services for such equipment, as well as network security services and software development projects.

Therefore, the Environmental Policy of the SATEC Group has been adapted to reflect the fact that its activities do not include manufacturing, raw material consumption, or the generation of by-products or waste beyond those typically produced by an office and a warehouse for equipment sales.

The SATEC Group wishes to demonstrate its commitment to the environment through the following principles, which constitute its Environmental Policy. These principles aim to raise awareness about environmental preservation through actions that enable the effective and responsible use of resources in our organization while adhering to regulations:

• · Complying with legislation to ensure that daily activities are carried out in accordance with applicable and current legal and regulatory requirements, as well as any agreements made with other companies or organizations.
• · Ensuring continuous system improvement and pollution prevention through periodic reviews and updates of the Environmental Management System, the achievement of objectives, and the identification and evaluation of environmental aspects and risks.
• · Identifying potential environmental impacts, promoting the efficient use of resources, encouraging recycling, reducing waste, and fostering rational use and energy saving within our organization.
• · Raising awareness among our professionals about the Environmental Management System, including it in our training plans, and sharing the company's environmental policy, procedures, and management practices. We also encourage extending these good practices to employees' personal lives.
• · Promoting respect for our environmental policy among our contractors and suppliers.

IT Service Management Policy

The SATEC Production Management, aware of its commitment to customers, prioritizes the pursuit of excellence in the delivery of IT services as a differentiating factor.

Additionally, Management is committed to ensuring that the organization complies with all legal, regulatory, and contractual requirements applicable to the services provided by SATEC.

Within the framework of a global process-based management system, which we believe best positions us to achieve our objectives, I establish the following principles, trusting in their fulfillment through the maximum dedication and effort of all individuals involved in SATEC's IT Services:

• · Commitment to customers: Constantly strive to meet our customers' expectations and gain a deeper understanding of their needs to strengthen and increase their satisfaction.
• · Improving productivity and service quality: Enhance our performance through increasingly efficient process and resource management, involving our collaborators in the path toward continuous service improvement.
• · Promoting talent: Encourage the talent of individuals within SATEC, fostering skills development to increase their contribution and satisfaction.
• · Teamwork promotion: Strengthen teamwork and enhance internal communication across different organizational units.
• · Operational excellence: Work daily to improve operations to achieve the established service levels, rigorously adhering to the criteria outlined in the Management Manual and other related documents and applicable regulations.
• · Innovation: Strengthen innovation in processes, tools, and technologies to anticipate our clients' needs, contributing to their evolution, efficiency, and productivity.
• · Continuous improvement: Set continuous service improvement as an objective, ensuring that metrics, internal reviews, and external audits periodically identify improvement actions that drive us toward service management excellence.